Introduction

At Platinum IDS, we are dedicated to safeguarding the privacy and personal data of our clients and the individuals whose data we process. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information through our electronic discovery services and any interactions with our company. We encourage you to read this policy carefully to understand our approach to data privacy and your rights.

Information We Collect

• From Clients: We collect personal information such as names, contact details, and other necessary information to deliver our services effectively. 
• From Third-Party Sources: As directed by our clients, we gather data from third-party sources for electronic discovery purposes. This data may include but is not limited to, electronic documents, emails, and other digital records.
• Through Hubspot: Our sales and marketing activities are supported by Hubspot, where we collect personal and company information to enhance client engagement and service offerings.
• We do not share or collect personal information from work product, documents or data provided by the client for any purpose, unless directed specifically from the client for the purposes of professional services provided under an executed services agreement. These services could include, but are not limited to Data Loss Prevention (DLP) or AI based services for the purposes of data enrichment or research purposes required for discovery, document management or other defensible objectives as requested by our clients.

Use of Information

The personal information we collect is primarily used to provide and improve our electronic discovery services, including data indexing, transformation, and analysis. Additionally, we may use this information to:

• Communicate with clients regarding service updates, offers, and professional insights.
• Send newsletters, marketing materials, and other communications, with options for clients to opt-out or customize their preferences.

Disclosure of Information

We commit to not disclosing personal information to third parties, except as necessary for service provision or as mandated by law. Any third-party access to data, especially in cleartext or unencrypted form, requires explicit client approval or is governed by our Data Protection Agreement (DPA).

Security Measures

Platinum IDS employs robust technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices are detailed in our Infrastructure Security Whitepaper, available to clients upon request.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, and resolve disputes.

Your Rights

You have the right to access, amend, or delete your personal information in our possession. For any such requests or concerns about your data, please contact us at privacy@platinumids.com.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically. We will notify clients of any significant changes through our website or direct communication, ensuring you remain informed about how we protect your privacy.

Contact Us

For any questions or concerns regarding this policy or our privacy practices, please reach out to us at privacy@platinumids.com. Further contact details are available on our Contact Us page located at https://www.platinumids.com.